Privacy Notice

1. Contact details

• Email: hello@draigit.co.uk
• Phone / WhatsApp: +44 7731 703807
• Business Name: draigIT

2. What information may be collected

• Basic contact details such as your name, email address, phone number and preferred contact method.
• Enquiry details such as the service you need, location, device or system details, issue description and preferred timing.
• Job records such as quotes, work carried out, parts used, invoices, receipts and payment status.
• Files or images you choose to send, such as screenshots or photos relevant to the job.
• Limited technical and security data used to help run and protect the website and contact form.
• Analytics Data: Information about your visit, such as pages viewed, time spent on the site and the site that referred you to us.
• Technical Data: Your IP address (anonymised), browser type and device type.

3. How your information may be used

draigIT does not sell your personal information.

• To reply to your enquiry and provide a quote.
• To arrange, manage and carry out work.
• To keep job records, issue invoices and manage payments.
• To provide reasonable aftercare and deal with follow up questions.
• To protect the website, contact form and business systems from spam, misuse or security issues.
• To deal with complaints, insurance matters or legal obligations where needed.
• We use the following third-party tools to monitor site performance and improve user experience:
• Google Analytics: To measure traffic and see which site resources are most accessed.
• Microsoft Clarity: To observe how users navigate the page using heatmaps, helping us ensure our site and services are easy to find.

4. Who information may be shared with

Information is only shared where there is a proper reason. This may include website and hosting providers, email and communications providers, payment providers, accountants or bookkeeping tools, suppliers or manufacturers where parts or warranty support are needed, and professional advisers or authorities where disclosure is required.

If you contact draigIT through services such as WhatsApp, Facebook or Instagram, your information will also be subject to the privacy practices of those platform providers.

5. How long information may be kept

• General enquiries that do not become a job are usually kept for up to 12 months after the last meaningful contact.
• Quotes and routine correspondence are usually kept for up to 12 months.
• Customer jobs and payment records are kept for as long as reasonably needed to run the business and meet tax, accounting, insurance and legal requirements.
• Security and anti-spam logs are usually kept for a shorter period unless they are needed to investigate misuse or protect the business.

6. How information is kept safe

Reasonable technical and organisational steps are used to reduce the risk of loss, misuse, unauthorised access or disclosure. Access to customer information is kept to what is genuinely needed to run the business and provide support.

No internet based system can ever be guaranteed 100% secure, but sensible steps are taken to use reputable providers and practical safeguards.

7. Your rights

Depending on the circumstances, you may have rights to ask for access to your information, ask for incorrect information to be corrected, ask for information to be erased in some situations, object to certain uses, or ask for processing to be restricted.

If you want to raise a privacy question or exercise one of your rights, email:

8. Questions or complaints

If you have a privacy concern, please contact draigIT first and it will be looked into as fairly and quickly as possible.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator

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